Refund policy

What is Kooskya’s general return policy?

We accept returns for most items within 30 days of delivery. The item(s) must be in its original, undamaged condition. If the packaging is too damaged, use a similar-sized box or one no longer than 108 inches. If the item was delivered disassembled, it should be returned disassembled.

Which items can’t be returned?

There are several items that can't be returned:

Open Box items

Clearance items

Gift cards

Personalized items

Items bundled at discounted rates (unless the entire bundle is returned)

Items marked as "Non-Returnable" on the sale page

Live plants

Swatches

Will I have to pay for return shipping fees?

Yes. The return shipping costs can vary depending on the location of the return, size and weight of the item, and selected return method.

Delivery shipping fees or service charges collected on the order will not be refunded.

If an order is returned because you refused delivery, the appropriate return costs will be charged and deducted from your refund.

When will I receive my refund?

We'll initiate your refund when we receive your item(s) at our Return Center. Refunds generally take 5-7 days but may take up to 2 weeks.